Inside John Lewis
The JL experience
Breaking bad news
The JL demographic
We're middle class and we shop at JL
James' first day
The Dixons ad
What do they think?
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Documentary series – 3 x 1hr (2009) – BBC2
dir. Liz Allen | prod. Kimberley Littlemore | edit. Mark Fox
In a television first, the BBC goes behind the scenes of John Lewis – one of Britain’s biggest and best known department stores – as it tackles changing tastes, tougher competition and the worst recession for 80 years. The series explores whether a business model developed in the twenties can really survive the commercial turmoil of the 21st century.